Archive for June, 2014

Leadership and emotions

Posted: June 26, 2014 by Jaro in Uncategorized

Leadership By Virtue

Is a leader supposed to show emotions?
To answer this let look at what emotions are. If you “google it” you get results such us:


  • a natural instinctive state of mind deriving from one’s circumstances, mood, or relationships with others;
  • a conscious mental reaction (as anger or fear) subjectively experienced as strong feeling usually directed toward a specific object and typically accompanied by physiological and behavioral changes in the body;
  • an affective state of consciousness in which joy, sorrow, fear, hate, or the like, is experienced, as distinguished from cognitive and volitional states of consciousness;
  • a mental state that arises spontaneously rather than through conscious effort and is often accompanied by physiological changes; a feeling: the emotions of joy, sorrow, reverence, hate, and love.
emotions_transmitterSo emotions are “we” and we consciously or unconsciously show them. Emotions are chemical reactions between specific combinations of the levels of the signal…

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Leadership and public speaking

Posted: June 19, 2014 by Jaro in Uncategorized

Leadership By Virtue

Is it necessary for a leader to be a good public speaker?

Public speakerThere shouldn’t be any dilemma about the answer to the above question. Leader talks at team meetings or presents a company facing internal or external audience. And especially with the latter good public speaking skills can open doors, whereas poor ones will most probably close them. And leaders are not the only one.

Does there exist “a magic formula” for good public speaking? No, there is no magic to successful speech, in fact, everyone is unique and has different strengths that can be used. But nevertheless some guide lines can be offered if you would like to have a winning speech.

Basically, public speaking requires both, your ability to speak up and to associate with others. The latter meaning to listen well to the audience to be able to obtain a strong relationship and connection with…

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Leadership By Virtue

Let me continue this blog miniseries with a leadership methodology.

In one of my previous posts – “The Way” of Leadership I compared two fundamental Chinese philosophiesDaoism and Confucianism, the Yin and Yang of Chinese culture. They are well routed in Chinese everyday life, culture, politics and as well in martial arts of which two Wing chun (blog Wing Chun basics 4 Leadership) and Tai Chi (blog Tai Chi Quan Leadership)  I already explained. These philosophies are used as a background to describe ideas on how to use old martial arts wisdom, explained more in previous blog (Learning Leadership from Martial Arts – II), and are now transformed in a leadership.

  • Control: We said that only when relaxed a person may possess a self-control. A wise leader, for that matter, creates an atmosphere of clarity, of purpose and a sense of unity…

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Leadership By Virtue


The principles I’m sharing today are not rules or steps that most of the times are offered and used separately instead of integrally in Western leadership teaching methodology. The Eastern principle has it usually all interlinked. Therefore, bellow you will see elementary pieces of a whole personality of a martial artist. They are refined and presented separately only for the purpose of a more straightforward understanding:

  • Control: The martial arts teach self-control of the body and the mind (ego). Martial art practice starts with hard training, where a student (e.g.: karate, kick boxing, tai chi chuan, wing chun, savate, escrima, aikido, sambo etc.) normally has to endure the threshold of pain from received and given punches. Only when relaxed, one is in control of oneself and of pain, consequently of others too.
  • Trust: There is a saying in martial arts: “Trust your friends to…

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Proper Phone Etiquette can lead to Outstanding Customer Service Reviews.

Posted: June 4, 2014 by howdowefeedtheworldsstarving in Uncategorized

The Militant Virtual Assistant

Have you recently found yourself online researching proper phone etiquette or how to improve your customer service reviews? This can affect you as a consumer or as a business owner. Maybe you placed a call to your local doctors’ office or your major internet service provider. The service was not what you expected or even needed. You’re listening to quality assurance calls for your company and you are appalled by what you hear.


How many times have you called a local company or a large business to experience the following…

  1. Receptionist or representative carries on a conversation with co- workers while attempting to assist you.
  2. Delay in the formal greeting when calling a company due to unprepared receptionist or representative.
  3. Representative is eating or drinking during conversation.
  4. Placed on hold without being asked.
  5. Awkward silence while on the phone with representative.
  6. Receptionist/ Representative unable to speak clearly.
  7. Agent not…

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The Comeback — Chapter 06

Posted: June 1, 2014 by howdowefeedtheworldsstarving in Uncategorized


Vincent Mortego’s urgent appointment was waiting for him in the basement of the Papua and New Guinean embassy near London Bridge. Robert Angelis was wearing the same suit that he had on fourteen hours earlier when little Clyde had initiated this meeting. He looked tired and stressed but his eyes were alert with fear.

Vincent’s arrival was inauspicious. After leaving Simon Clarke he had driven to his Hackney home and quickly changed into a tracksuit. It had taken him under an hour to leisurely jog the three-and a-half miles to his office. Vincent liked to run whenever he could. He recognised the importance of a fit body and a fit mind.

‘Mr. Angelis,’ he said, casually strolling into the room holding a bunch of keys and what looked like a small plastic sandwich box. ‘A Greek name, yes?’

Robert Angelis was sitting in the only chair of the basement of…

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